Help Center

Welcome to Ezzyly Help Center
Your complete guide to using Ezzyly successfully

🚀 Getting Started

New to Ezzyly?

What is Ezzyly?

Ezzyly is Nigeria's on-demand service marketplace that instantly connects you with verified service providers for all your needs - from home repairs to beauty services, transportation to event planning.

How Ezzyly Works

For Customers:

1. Download the app from Google Play Store
2. Sign up with your phone number
3. Search for the service you need
4. Book your preferred provider
5. Track them in real-time
6. Pay securely through the app
7. Rate your experience

For Service Providers:

1. Register as a provider in the app
2. Verify your identity and skills
3. Set your services and prices
4. Go online when available
5. Accept bookings that suit you
6. Complete services professionally
7. Get paid daily

First-Time Setup

Creating Your Account

• Use a valid Nigerian phone number
• Verify via SMS OTP
• Add your name and email
• Set a strong password
• Upload a clear profile photo
• Select your location

Account Types

• Customer Account: Book services for personal needs
• Provider Account: Offer services to earn money
• Business Account: Manage multiple users (coming soon)

👤 Account Management

Profile Settings

Updating Your Information

• Go to Settings > Profile
• Edit personal details
• Change phone number (requires verification)
• Update email address
• Modify service areas
• Add/remove services (Providers)

Verification Badges

• Phone Verified: ✓ Automatic with registration
• Email Verified: ✓ Confirm email address
• ID Verified: ✓ Upload government ID
• BVN Verified: ✓ For payment processing (Providers)
• Professional Verified: ✓ Submit certificates

Security Settings

Password Management

• Use 8+ characters with mixed case
• Include numbers and symbols
• Change every 90 days
• Never share with anyone
• Use password manager

Two-Factor Authentication

• Enable in Settings > Security
• Receive OTP via SMS
• Required for sensitive actions
• Backup codes available

Login Issues

Forgot Password?

1. Click "Forgot Password"
2. Enter phone number
3. Receive reset code
4. Create new password

Account Locked?

• Too many failed attempts: Wait 30 minutes
• Suspicious activity: Contact support
• Verification needed: Check email/SMS

Privacy Controls

Information Visibility

Customers See:

• First name only
• Profile photo
• General location

Providers See:

• Full name
• Ratings and reviews
• Service history
• Verification badges

Data Management

• Download your data: Settings > Privacy > Download
• Delete account: Settings > Account > Delete
• Manage permissions: Settings > App Permissions

📱 Using the App

Navigation Guide

Home Screen

• Search bar at top
• Service categories
• Nearby providers
• Active bookings
• Special offers

Bottom Navigation

• Home: Main dashboard
• Bookings: Your service history
• Messages: Chat with users
• Account: Profile and settings

Search and Discovery

Finding Services

• Type in search bar
• Browse categories
• Filter by:

• Price range
• Ratings
• Distance
• Availability
• Verification status

Provider Profiles

View:

• Services offered
• Pricing
• Reviews and ratings
• Response time
• Completion rate
• Portfolio photos
• Certifications

Booking Process

Making a Booking

1. Select service needed
2. Choose date and time
3. Add service location
4. Pick a provider
5. Add special instructions
6. Confirm payment method
7. Submit booking

Booking Types

• Instant Booking: Provider arrives ASAP
• Scheduled: Book for specific time
• Recurring: Weekly/monthly service

Booking Status

• Pending: Awaiting provider response
• Confirmed: Provider accepted
• In Progress: Service ongoing
• Completed: Service finished
• Cancelled: Booking cancelled

Communication

In-App Messaging

• Chat with providers/customers
• Send photos
• Voice notes (coming soon)
• Automatic translations
• Message history saved

Notifications

Customize in Settings:

• Booking updates
• Messages
• Promotions
• Price alerts
• System updates

💼 For Service Providers

Getting Approved

Registration Requirements

• Valid Nigerian ID
• Clear selfie
• Phone verification
• BVN for payments
• Professional documents (if applicable)

Approval Timeline

• Basic verification: 2-24 hours
• Professional verification: 2-3 days
• Background check: 3-5 days

Managing Availability

Setting Your Schedule

• Toggle online/offline
• Set working hours
• Block dates
• Vacation mode
• Auto-away settings

Service Areas

• Define coverage zones
• Set travel fees
• Limit distance
• Multiple locations

Handling Bookings

Receiving Requests

• Push notification
• 15-minute response window
• View details before accepting
• Counter-offer option
• Decline reasons

Best Practices

• Respond quickly (< 5 minutes)
• Maintain 85%+ acceptance
• Communicate delays
• Take before/after photos
• Get customer signature

Growing Your Business

Improving Visibility

• Complete profile 100%
• Add portfolio photos
• Get verified badges
• Maintain 4.5+ rating
• Fast response time

Earning More

• Offer multiple services
• Work peak hours
• Accept last-minute bookings
• Upsell additional services
• Participate in promotions

Provider Tools

Earnings Dashboard

View:

• Daily earnings
• Weekly summary
• Monthly trends
• Pending payments
• Transaction history

Performance Metrics

Track:

• Overall rating
• Completion rate
• Response time
• Customer feedback
• Ranking position

🛍️ For Customers

Finding Providers

Search Tips

• Be specific
• Check multiple providers
• Read recent reviews
• Verify credentials
• Compare prices

Choosing Providers

Consider:

• Ratings (4+ stars)
• Number of reviews
• Response time
• Verification badges
• Price vs value

During Service

Provider Arrival

• Track in real-time
• Receive arrival notification
• Verify provider identity
• Show work area
• Discuss requirements

Service Completion

• Inspect work
• Approve completion
• Process payment
• Rate immediately
• Add tip (optional)

After Service

Rating Providers

• 1-5 star rating
• Written review (optional)
• Photos (optional)
• Private feedback
• Update if resolved

Issues Resolution

Report within 48 hours:

• Poor quality
• Incomplete work
• Damage
• Unprofessional behavior
• Pricing disputes

💳 Payments

Payment Methods

For Customers

Adding Payment Methods:

• Nigerian bank cards
• Bank transfer
• Mobile money
• Wallet balance
• USSD (coming soon)

Payment Security:

• Tokenized cards
• 3D Secure verification
• Encryption
• Fraud monitoring

For Providers

Receiving Payments:

• Daily automatic transfer
• Weekly bulk option
• Bank account
• Mobile money
• Instant payout (fees apply)

Pricing and Fees

Service Pricing

• Provider sets base price
• Platform fee added
• VAT where applicable
• Surge pricing (peak times)
• Travel fees (if applicable)

Commission Structure

Providers:

• First 30 days: 0%
• Standard: 15-20%
• Promotions vary

Customers:

• Service fee: 5-10%
• Processing fee: 1.5%
• No hidden charges

Payment Issues

Failed Payments

• Check card details
• Sufficient balance
• Try different method
• Contact bank
• Use wallet balance

Refunds

Eligible for:

• Cancelled services
• No-show provider
• Unsatisfactory service
• Overcharging
• Technical errors

Process:

• Automatic: 3-5 days
• Manual review: 7-10 days
• Bank processing: Varies

🛡️ Safety & Security

Safety Features

For Everyone

• Identity verification
• In-app messaging
• Real-time tracking
• SOS button
• Support 24/7

For Customers

• Provider verification
• Reviews and ratings
• Share trip feature
• Secure payments
• Insurance (coming)

For Providers

• Customer verification
• Location sharing
• Emergency contacts
• Incident reporting
• Safety training

Emergency Procedures

Using SOS Feature

1. Press SOS button
2. Confirm emergency
3. Auto-shares location
4. Calls emergency contact
5. Notifies Ezzyly

Emergency Contacts

• Police: 112 or 199
• Fire: 112
• Medical: 112
• Ezzyly Emergency: +234-(0)904-949-5759

Fraud Prevention

Recognizing Scams

Watch for:

• Payment outside app
• Advance fee requests
• Fake profiles
• Phishing messages
• Unrealistic offers

Protecting Yourself

• Never share passwords
• Verify provider identity
• Keep payments in-app
• Document everything
• Report suspicious activity

❓ Troubleshooting

Common Issues

App Problems

App Crashes:

• Update to latest version
• Clear cache
• Restart phone
• Reinstall app
• Check storage space

Slow Performance:

• Check internet connection
• Close background apps
• Reduce image quality
• Enable data saver
• Update app

Login Problems:

• Verify phone number
• Check network
• Reset password
• Clear app data
• Contact support

Booking Issues

Can't Find Providers:

• Expand search area
• Try different times
• Check filters
• Refresh app
• Try alternative services

Booking Failed:

• Check payment method
• Verify address
• Try again later
• Contact provider
• Reach support

Payment Problems

Payment Declined:

• Verify card details
• Check balance
• Contact bank
• Try different card
• Use wallet

Didn't Receive Payment:

• Check payout schedule
• Verify bank details
• Review completions
• Check deductions
• Contact support

Error Messages

📞 Contact Support

Support Channels

In-App Support

• Fastest response
• Chat with agent
• Share screenshots
• Track tickets

WhatsApp

• +234-(0)904-949-5759
• Send voice notes
• Share media
• 7 AM - 10 PM

Phone Support

• 0800-EZZY-HELP
• Monday-Friday: 8 AM - 8 PM
• Saturday: 9 AM - 6 PM
• Sunday: 12 PM - 6 PM

Email Support

• support@seerglobalsolutions.com
• 24-48 hour response
• Attach documents
• Detailed issues

Before Contacting Support

Gather:

• Account details
• Booking ID
• Screenshots
• Error messages
• Device information

Try:

• FAQ search
• App restart
• Update check
• Basic troubleshooting

📚 Additional Resources

Video Tutorials

• Account setup
• Making bookings
• Provider registration
• Payment setup
• Safety features

Guides & Articles

• Service standards
• Pricing guide
• Tax information
• Business growth
• Customer service

Community Forum

• Ask questions
• Share experiences
• Get tips
• Report bugs
• Suggest features

🔄 Updates & Features

Recent Updates

• Daily payouts launched
• USSD booking (beta)
• Voice commands (testing)
• Multi-language support
• Enhanced verification

Coming Soon

• iPhone app
• Business accounts
• Insurance coverage
• International expansion
• AI assistant

Can't find what you need?
Contact us at support@seerglobalsolutions.com or call +234-(0)904-949-5759

© 2026 Seer Global Solutions Limited