Ezzyly FAQ Section

General Questions

What is Ezzyly?

Ezzyly is Nigeria's newest on-demand service marketplace app that instantly connects customers who need services with verified service providers who can help. Think of it as your personal assistant for finding trusted plumbers, electricians, beauticians, drivers, caterers, and 20+ other services - all through one simple app.

For service providers, Ezzyly is a platform to find consistent customers, grow your business, and get paid daily for your work. We're making it easy for skilled Nigerians to turn their expertise into reliable income.

Launched in January 2026 by Seer Global Solutions Limited (a subsidiary of Seer Group Inc., USA), Ezzyly operates in Lagos, Abuja, and Port Harcourt, with plans to expand across Nigeria and eventually throughout Africa.

How do I get started with Ezzyly?

For Customers:

  1. Download the app from Google Play Store (iPhone version coming soon)
  2. Create your account with your phone number - takes less than 60 seconds
  3. Browse or search for the service you need
  4. Book instantly by selecting a provider and preferred time
  5. Relax while we connect you with a verified provider
  6. Pay securely through the app after service completion

For Service Providers:

  1. Download the Ezzyly app from Google Play Store
  2. Sign up as a Service Provider - select this option during registration
  3. Verify your identity by uploading a valid ID (NIN, Driver's License, or Voter's Card) and taking a selfie, depending on services offered other documents may be required.
  4. Add your services - choose categories and set your prices
  5. Complete BVN verification for secure daily payments
  6. Go online and start receiving customer requests immediately!

What payment methods do you accept?

For Customers, we accept:

  • Nigerian bank cards (Mastercard, Visa, Verve)
  • Bank transfers (all major Nigerian banks)
  • Mobile money (OPay, PalmPay, Kuda, and others)
  • Wallet balance (add money to your Ezzyly wallet for faster checkout)

For Service Providers:

  • Daily payouts directly to your Nigerian bank account
  • Mobile money transfers (OPay, PalmPay, etc.)
  • Weekly bulk transfers if you prefer less frequent payments
  • All payouts are processed securely through Paystack and Flutterwave

Can I cancel my account?

Yes, you have full control over your account and can cancel anytime. Here's how:

To deactivate temporarily:

  • Go to Settings > Account > Deactivate Account
  • Your profile becomes invisible but data is preserved
  • Reactivate anytime by logging back in

To delete permanently:

  • Go to Settings > Account > Delete Account
  • Or email us at privacy@seerglobalsolutions.com 
  • We'll process deletion within 30 days
  • You'll receive confirmation when complete

Important notes:

  • Account deletion is permanent and cannot be undone
  • We retain certain records for legal compliance (like transaction history for tax purposes)
  • Outstanding payments will be processed before deletion
  • You can download your data before deleting (Settings > Privacy > Download My Data)

Is my data secure?

Absolutely! We take your privacy and security seriously with multiple layers of protection:

Security Measures:

  • 256-bit encryption for all data transmission (same as banks)
  • Secure cloud storage with AWS and Microsoft Azure
  • PCI-DSS compliance for payment processing
  • Two-factor authentication available for extra security
  • Regular security audits by independent experts

Privacy Protection:

  • Full compliance with Nigeria Data Protection Regulation (NDPR)
  • We never sell your personal information to third parties
  • Your exact address is only shared with providers after you book
  • Payment details are tokenized and never stored in plain text
  • You control what information is visible on your profile

Verification & Trust:

  • All service providers undergo identity verification
  • BVN verification for financial transactions
  • Regular monitoring for fraudulent activity
  • 24/7 security team monitoring the platform

Read our full Privacy Policy at www.ezzylyapp.com/privacy

How do I get customer support?

We offer multiple ways to get help quickly:

In-App Support (Fastest):

  • Tap the Help icon in the app
  • Browse FAQs or chat with support
  • Average response time: 5 minutes

WhatsApp Support:

  • Message us at +234-(0)904-949-5759
  • Send voice notes if easier
  • Available 8 AM - 10 PM daily

Phone Support:

  • Call +234-(0)904-949-5759
  • Monday-Friday: 8 AM - 8 PM
  • Saturday-Sunday: 9 AM - 6 PM

Email Support:

  • General: support@seerglobalsolutions.com
  • Providers: providers@seerglobalsolutions.com
  • Response within 24 hours

Social Media:

  • Twitter/X: @Ezzyly
  • Instagram: @EzzylyNigeria
  • Facebook: facebook.com/Ezzyly

Office:

  • Suite B 8, Real Tower Center
  • Plot 1121 Obafemi Awolowo Way
  • Utako District, FCT, Abuja
  • Monday-Friday: 9 AM - 5 PM

For Service Providers

How much does it cost to join as a provider?

It's completely FREE to join! No registration fees, no hidden charges.

When and how do I get paid?

  • Daily payments available - get paid every day for work completed
  • Automatic processing at 6 PM daily for completed jobs
  • Multiple options: Bank transfer or mobile money
  • No minimum amount - whether you earn ₦500 or ₦50,000
  • Payment confirmation via SMS and/or in-app notification
  • Weekly option available if you prefer bulk payments

What documents do I need to register?

Basic Requirements:

  • Valid Nigerian ID (NIN, Driver's License, Voter's Card, or Passport)
  • Clear selfie for verification
  • Active Nigerian phone number
  • BVN for payment processing

Additional (depending on service):

  • Professional certificates (for specialized services)
  • Business registration (if you have a registered business)
  • Trade licenses (electricians, plumbers, etc.)
  • Driver's license (for driving services)

How do I get more customers?

  • Complete your profile - Add photos, descriptions, certifications
  • Fast response time - Reply to requests within 5 minutes
  • Great service - Happy customers leave 5-star reviews
  • Stay online - The more available you are, the more jobs you get
  • Fair pricing - Competitive rates attract more customers
  • Build reputation - Good reviews lead to more bookings
  • Referral bonus - Earn ₦3,000 for each provider you refer

Can I choose which jobs to accept?

Yes! You're your own boss:

  • See job details before accepting (location, service needed, payment)
  • Accept or decline based on your availability
  • Set your working hours and days
  • Choose your service areas
  • Pause requests when you need a break
  • No penalties for declining jobs (but acceptance rate affects visibility)

What areas do you currently cover?

Currently Operating:

  • Lagos: Island, Mainland, and major areas
  • Abuja: Central areas and major districts
  • Port Harcourt: Main city and suburbs

Coming Soon (2026):

  • Ibadan
  • Benin City
  • Enugu
  • Kano
  • Other major Nigerian cities

For Customers

How do I book a service?

  1. Open the Ezzyly app
  2. Search or browse for the service you need
  3. Choose your location (or let us detect it)
  4. Pick a provider based on ratings, price, and availability
  5. Select date and time (now or schedule for later)
  6. Confirm booking with payment method
  7. Track your provider in real-time when they're on the way

What if I need to cancel a booking?

  • How to cancel: Go to Bookings > Select booking > Cancel

Are the service providers verified?

Yes! Every provider goes through:

  • Government ID verification
  • Selfie/face matching technology
  • Phone number verification
  • BVN validation for financial security
  • Skills assessment (for technical services)
  • Background checks (where applicable)
  • Continuous rating monitoring

Look for the "Verified" check on provider profiles for extra confidence.

What if I'm not satisfied with the service?

We have a satisfaction guarantee:

  • Rate your experience immediately after service
  • Report issues within 48 hours
  • We'll investigate all complaints
  • Options include: Refund, discount, or redo of service
  • Serious issues result in provider suspension
  • Contact support for immediate assistance

How do I know the pricing is fair?

  • Transparent pricing shown before booking
  • No hidden fees - what you see is what you pay
  • Compare providers easily in the app
  • Standard rates based on market research
  • Price breakdown shows service + platform fee
  • Surge pricing clearly indicated during high demand

Safety & Trust

Is it safe to let providers into my home?

We prioritize your safety:

  • All providers pass identity verification
  • Real-time GPS tracking during service
  • Share booking details with family/friends feature
  • In-app messaging (no need to share personal number)
  • Insurance coverage for damages (coming soon)
  • Post-service rating system removes bad actors

What happens in case of emergency?

  • Real-time location shared with emergency contacts
  • Provider details are automatically shared with authorities if needed
  • Incident response team available for support
  • Follow-up care to ensure your safety

How do you handle disputes?

  1. Try direct resolution through in-app messaging
  2. Report to support if unresolved
  3. We mediate between parties within 48 hours
  4. Investigation of all evidence (photos, messages, receipts)
  5. Fair resolution based on our policies
  6. Appeals process if you disagree with decision
  7. Legal support for serious matters

Is there insurance coverage?

  • Coming soon: Comprehensive insurance for all services
  • Current protection: Dispute resolution and refund policy
  • Provider liability: Providers are responsible for damages
  • Documentation: Take photos before/after service
  • Report immediately: Any damage or issues

Technical Issues

Which phones support the Ezzyly app?

Android (Currently Available):

  • Android 5.0 (Lollipop) or higher
  • At least 2GB RAM recommended
  • 50MB free storage space
  • Active internet connection (3G/4G/WiFi)

iPhone (Coming January 2026):

  • iOS 12 or higher
  • iPhone 6s or newer
  • Available on Apple App Store soon

Don't have a smartphone?

  • Use our USSD service (coming soon)
  • Call our booking hotline
  • Visit our website at www.ezzyly.ng

The app isn't working. What should I do?

Try these steps:

  1. Check your internet connection
  2. Update to the latest app version
  3. Clear app cache (Settings > Apps > Ezzyly > Clear Cache)
  4. Restart your phone
  5. Uninstall and reinstall the app
  6. Contact support if problem persists

Common issues:

  • Can't login: Check phone number is correct
  • Payment failed: Try a different payment method
  • App crashes: Update app and restart phone
  • GPS not working: Enable location permissions

How much data does the app use?

  • Very data-efficient: Optimized for Nigerian networks
  • Average usage: 10-20MB per month for regular users
  • Lite mode available: Reduces data by 70%
  • Offline features: Browse previously viewed services
  • WiFi recommended: For downloading app updates

Business & Partnerships

Can businesses use Ezzyly?

Yes! Ezzyly for Business includes:

  • Corporate accounts with multiple users
  • Monthly invoicing instead of per-transaction
  • Dedicated account manager
  • Priority support
  • Bulk booking capabilities
  • Custom reporting
  • API integration (coming soon)

Contact business@seerglobalsolutions.com for details.

How can I partner with Ezzyly?

Partnership opportunities:

  • Referral partners: Earn commission for referrals
  • Training partners: Help train service providers
  • Technology partners: Integrate your services
  • Marketing partners: Co-promotion opportunities
  • Investors: Join our growth journey

Email partnerships@seerglobalsolutions.com

Do you operate outside Nigeria?

Current coverage: Nigeria only (Lagos, Abuja, Port Harcourt)

Expansion plans:

  • 2026: Major Nigerian cities
  • 2027: English-speaking African countries
  • Future: United States, Europe, and global markets

Legal & Compliance

Are you registered in Nigeria?

Yes! Ezzyly is operated by:

  • Company: Seer Global Solutions Limited
  • Registration: Nigerian registered company
  • Parent: Seer Group Inc. (USA)
  • Compliance: NDPR, CBN, and NCC regulations

How do you handle taxes?

  • VAT: Included where applicable
  • Providers: Responsible for personal income tax
  • Receipts: Available for all transactions
  • Corporate users: Full tax documentation provided
  • Compliance: We follow all Nigerian tax laws

Where can I read your policies?

Still Have Questions?

Can't find your answer? We're here to help!

  • 📱 In-App: Help Center
  • 💬 WhatsApp: +234-(0)904-949-5759
  • 📧 Email: support@seerglobalsolutions.com
  • 📞 Phone: +234-(0)904-949-5759
  • 🏢 Visit: Our Abuja office

Response Times:

  • WhatsApp: Within 1 hour (business hours)
  • Email: Within 24 hours
  • Phone: Immediate (during operating hours)
  • In-App: Within 5 minutes

Last updated: January 10, 2026

These FAQs are regularly updated. Check back for the latest information or subscribe to our newsletter for updates.

Icon >